FAQ's

<p>&nbsp;</p> <p style="margin: 0in; margin-bottom: .0001pt; line-height: 13.5pt; background: white;"><strong><span style="font-family: 'Tahoma','sans-serif'; color: #1d1d1d;">What are the advantages of purchasing a bus ticket with Royal Travels?</span></strong></p> <p style="margin: 0in; margin-bottom: .0001pt; line-height: 13.5pt; background: white; background-image: initial; background-attachment: initial; background-origin: initial; background-clip: initial; background-position: initial initial; background-repeat: initial initial;"><span style="font-size: 10.0pt; font-family: 'Tahoma','sans-serif'; color: #1d1d1d;">Provides Safe, Reliable, Clean and On Time Travel Service.</span><span style="font-size: 9.0pt; font-family: 'Tahoma','sans-serif'; color: #1d1d1d;"><br /> </span><span style="font-size: 10.0pt; font-family: 'Tahoma','sans-serif'; color: #1d1d1d;">&nbsp;Some of the advantages of dealing with us are:<span class="apple-converted-space">&nbsp;</span></span><span style="font-size: 9.0pt; font-family: 'Tahoma','sans-serif'; color: #1d1d1d;"><br /> <br /> </span><span style="font-size: 10.0pt; font-family: 'Tahoma','sans-serif'; color: #1d1d1d;">-&nbsp;&nbsp;&nbsp; You can choose your seat</span><span style="font-size: 9.0pt; font-family: 'Tahoma','sans-serif'; color: #1d1d1d;"><br /> </span><span style="font-size: 10.0pt; font-family: 'Tahoma','sans-serif'; color: #1d1d1d;">-&nbsp;&nbsp;&nbsp; You can book your bus tickets online, by phone, or in person</span><span style="font-size: 9.0pt; font-family: 'Tahoma','sans-serif'; color: #1d1d1d;"><br /> </span><span style="font-size: 10.0pt; font-family: 'Tahoma','sans-serif'; color: #1d1d1d;">-&nbsp;&nbsp;&nbsp; You can choose from buses based on boarding points, timing and bus type</span><span class="apple-converted-space"><span style="font-size: 9.0pt; font-family: 'Tahoma','sans-serif'; color: #1d1d1d;">&nbsp;</span></span><span style="font-size: 9.0pt; font-family: 'Tahoma','sans-serif'; color: #1d1d1d;"><br /> <br /> </span><strong><span style="font-family: 'Tahoma','sans-serif'; color: #1d1d1d;">Do I need to register to use Royal Travels?</span></strong></p> <p style="margin: 0in; margin-bottom: .0001pt; line-height: 13.5pt; background: white; background-image: initial; background-attachment: initial; background-origin: initial; background-clip: initial; background-position: initial initial; background-repeat: initial initial;"><span style="font-size: 10.0pt; font-family: 'Tahoma','sans-serif'; color: #1d1d1d;">No. Royal Travels does not require its customers to go through a tedious registration process.</span><span class="apple-converted-space"><span style="font-size: 9.0pt; font-family: 'Tahoma','sans-serif'; color: #1d1d1d;">&nbsp;</span></span><span style="font-size: 9.0pt; font-family: 'Tahoma','sans-serif'; color: #1d1d1d;"><br /> <br /> </span><strong><span style="font-family: 'Tahoma','sans-serif'; color: #1d1d1d;">Does booking online cost me more?</span></strong></p> <p style="margin-top: 0in; margin-right: 0in; margin-bottom: 12.0pt; margin-left: 0in; line-height: 13.5pt; background: white; background-image: initial; background-attachment: initial; background-origin: initial; background-clip: initial; background-position: initial initial; background-repeat: initial initial;"><span style="font-size: 10.0pt; font-family: 'Tahoma','sans-serif'; color: #1d1d1d;">Not at all!</span><span style="font-size: 9.0pt; font-family: 'Tahoma','sans-serif'; color: #1d1d1d;"><br /> <br /> </span><strong><span style="text-decoration: underline;"><span style="font-size: 13.5pt; font-family: 'Tahoma','sans-serif'; color: #1d1d1d;">Ticket-related</span></span></strong></p> <p style="margin: 0in; margin-bottom: .0001pt; line-height: 13.5pt; background: white; background-image: initial; background-attachment: initial; background-origin: initial; background-clip: initial; background-position: initial initial; background-repeat: initial initial;"><strong><span style="font-family: 'Tahoma','sans-serif'; color: #1d1d1d;">I've lost my ticket. What should I do now?</span></strong></p> <p style="margin: 0in; margin-bottom: .0001pt; line-height: 13.5pt; background: white; background-image: initial; background-attachment: initial; background-origin: initial; background-clip: initial; background-position: initial initial; background-repeat: initial initial;"><span style="font-size: 9.0pt; font-family: 'Tahoma','sans-serif'; color: #1d1d1d;"><br /> A copy of the ticket would have been sent to you by e-mail when you booked it. Please take a printout of that mail and produce it at the time of boarding. If you have not received the ticket e-mail, please call any of our call center and our executive will re-send you a copy by mail.<br /> <br /> </span><strong><span style="text-decoration: underline;"><span style="font-size: 13.5pt; font-family: 'Tahoma','sans-serif'; color: #1d1d1d;">Booking-related</span></span></strong></p> <p style="margin: 0in; margin-bottom: .0001pt; line-height: 13.5pt; background: white; background-image: initial; background-attachment: initial; background-origin: initial; background-clip: initial; background-position: initial initial; background-repeat: initial initial;"><span style="font-size: 9.0pt; font-family: 'Tahoma','sans-serif'; color: #1d1d1d;"><br /> </span><strong><span style="font-family: 'Tahoma','sans-serif'; color: #1d1d1d;">What is the procedure for booking a ticket?</span></strong></p> <p style="margin: 0in; margin-bottom: .0001pt; line-height: 13.5pt; background: white; background-image: initial; background-attachment: initial; background-origin: initial; background-clip: initial; background-position: initial initial; background-repeat: initial initial;"><span style="font-size: 9.0pt; font-family: 'Tahoma','sans-serif'; color: #1d1d1d;"><br /> 1.<strong><span style="font-family: 'Tahoma','sans-serif';">PHONE BOOKING</span></strong>:&nbsp; customer has to call the call center of </span><span style="font-size: 10.0pt; font-family: 'Tahoma','sans-serif'; color: #1d1d1d;">Royal Travels </span><span style="font-size: 9.0pt; font-family: 'Tahoma','sans-serif'; color: #1d1d1d;">on contact numbers </span><span style="font-size: 11.0pt; color: #7f7f7f; mso-themecolor: text1; mso-themetint: 128; mso-bidi-font-weight: bold;">9945046283</span></p> <p style="margin: 0in; margin-bottom: .0001pt; line-height: 13.5pt; background: white;"><span style="font-size: 9.0pt; font-family: 'Tahoma','sans-serif'; color: #1d1d1d;">then he has to place a requisition for a particular service, and his seat will be kept on phone booking. It is your responsibility to collect the ticket from our office before 2 Hours of departure lest it will be canceled in auto appropriation.<br /> If he does not confirm, the relevant seat will be released.</span></p> <p style="margin: 0in; margin-bottom: .0001pt; line-height: 13.5pt; background: white; background-image: initial; background-attachment: initial; background-origin: initial; background-clip: initial; background-position: initial initial; background-repeat: initial initial;"><span style="font-size: 9.0pt; font-family: 'Tahoma','sans-serif'; color: #1d1d1d;">2.<span class="apple-converted-space">&nbsp;</span><strong><span style="font-family: 'Tahoma','sans-serif';">ONLINE BOOKING</span></strong>: This facility is available through </span><strong><span style="font-family: 'Tahoma','sans-serif'; color: #1d1d1d;">Royal Travels</span></strong><span style="font-size: 9.0pt; font-family: 'Tahoma','sans-serif'; color: #1d1d1d;"> web site </span><a href="http://www.royalbus.in">http://www.royalbus.in</a><span style="font-size: 9.0pt; font-family: 'Tahoma','sans-serif'; color: #1d1d1d;">with the help of debit card, credit card and net banking.</span></p> <p style="margin: 0in; margin-bottom: .0001pt; line-height: 13.5pt; background: white; background-image: initial; background-attachment: initial; background-origin: initial; background-clip: initial; background-position: initial initial; background-repeat: initial initial;"><span style="font-size: 9.0pt; font-family: 'Tahoma','sans-serif'; color: #1d1d1d;">3<span class="apple-converted-space">&nbsp;</span><strong><span style="font-family: 'Tahoma','sans-serif';">AGENT BOOKING</span></strong>: The customer has to approach the authorized booking agent of </span><span style="font-size: 10.0pt; font-family: 'Tahoma','sans-serif'; color: #1d1d1d;">Meenakshi </span><span style="font-size: 9.0pt; font-family: 'Tahoma','sans-serif'; color: #1d1d1d;">and buy a ticket on payment of requisite fare.</span></p> <p style="margin: 0in; margin-bottom: .0001pt; line-height: 13.5pt; background: white; background-image: initial; background-attachment: initial; background-origin: initial; background-clip: initial; background-position: initial initial; background-repeat: initial initial;"><span style="font-size: 9.0pt; font-family: 'Tahoma','sans-serif'; color: #1d1d1d;"><br /> 4<span class="apple-converted-space">&nbsp;</span><strong><span style="font-family: 'Tahoma','sans-serif';">ONLINE AGENT BOOKINGS</span></strong> : REDBUS, TRAVELYAARI, TICKETGOOSE, VIA, MAKEMYTRIP ETC): The procedure of ONLINE BOOKING&nbsp; applies to this booking.</span></p> <p style="margin: 0in; margin-bottom: .0001pt; line-height: 13.5pt; background: white; background-image: initial; background-attachment: initial; background-origin: initial; background-clip: initial; background-position: initial initial; background-repeat: initial initial;"><span style="font-size: 9.0pt; font-family: 'Tahoma','sans-serif'; color: #1d1d1d;"><br /> 5</span><strong><span style="font-family: 'Tahoma','sans-serif'; color: #1d1d1d;"> Royal Travels</span></strong><span class="apple-converted-space"><span style="font-size: 9.0pt; font-family: 'Tahoma','sans-serif'; color: #1d1d1d;">&nbsp;</span></span><strong><span style="font-size: 9.0pt; font-family: 'Tahoma','sans-serif'; color: #1d1d1d;">COUNTER BOOKING</span></strong><span style="font-size: 9.0pt; font-family: 'Tahoma','sans-serif'; color: #1d1d1d;">: Yes You can visit to any of our nearest branch book ticket<br /> <br /> <br /> </span><strong><span style="font-family: 'Tahoma','sans-serif'; color: #1d1d1d;">What I have to do when all seats are sold out per service?</span></strong></p> <p style="margin: 0in; margin-bottom: .0001pt; line-height: 13.5pt; background: white; background-image: initial; background-attachment: initial; background-origin: initial; background-clip: initial; background-position: initial initial; background-repeat: initial initial;"><span style="font-size: 9.0pt; font-family: 'Tahoma','sans-serif'; color: #1d1d1d;"><br /> You have to select Request button and need to enter your details like Name, Phone Number and e-mail Id, Our call center&nbsp;will get back to you if any seats fall vacant due to cancellation.<br /> <br /> </span><strong><span style="font-family: 'Tahoma','sans-serif'; color: #1d1d1d;">Change of boarding place?</span></strong></p> <p style="margin: 0in; margin-bottom: .0001pt; line-height: 13.5pt; background: white; background-image: initial; background-attachment: initial; background-origin: initial; background-clip: initial; background-position: initial initial; background-repeat: initial initial;"><span style="font-size: 9.0pt; font-family: 'Tahoma','sans-serif'; color: #1d1d1d;">It is possible.</span></p> <p style="margin: 0in; margin-bottom: .0001pt; line-height: 13.5pt; background: white; background-image: initial; background-attachment: initial; background-origin: initial; background-clip: initial; background-position: initial initial; background-repeat: initial initial;"><span style="font-size: 9.0pt; font-family: 'Tahoma','sans-serif'; color: #1d1d1d;"><br /> </span><strong><span style="font-family: 'Tahoma','sans-serif'; color: #1d1d1d;">What is the procedure for postponement of journey-Is proponent possible? If so what is the procedure?</span></strong></p> <p><strong><span style="font-size: 9.0pt; font-family: 'Tahoma','sans-serif'; color: #1d1d1d;">Update Ticket</span></strong><span style="font-size: 9.0pt; font-family: 'Tahoma','sans-serif'; color: #1d1d1d;">:<span class="apple-converted-space">&nbsp;</span><br /> You can change your Boarding Address and Mobile No.<span class="apple-converted-space">&nbsp;</span><br /> After the Modification, Please take the updated Print of the Ticket.<span class="apple-converted-space">&nbsp;</span><br /> Pre/Post Pone Ticket:&nbsp; For the pre/post pone, you will get the Coupon to your mail ID with full amount coupon - Valid for 5 hour(s).<span class="apple-converted-space">&nbsp;</span><br /> Generated coupon can be used for Pre/Postpone within 6 hour(s).<span class="apple-converted-space">&nbsp;</span><br /> Booking fare amount is less than coupon amount then Difference amount of coupon will&nbsp;&nbsp; not be refunded.<span class="apple-converted-space">&nbsp;</span><br /> For Pre/Postpone ticket, if cancelled&nbsp;the amount/coupon will not be refunded.<span class="apple-converted-space">&nbsp;</span><br /> For Pre/Postpone ticket, it cannot be pre/post poned.<span class="apple-converted-space">&nbsp;</span><br /> Multiple Usage of Coupons (Normal Coupon, Gift Coupon, Pre / Post Pone, Open Coupon) Cannot be used at the Single Booking.</span></p> <p style="margin: 0in; margin-bottom: .0001pt; line-height: 13.5pt; background: white; background-image: initial; background-attachment: initial; background-origin: initial; background-clip: initial; background-position: initial initial; background-repeat: initial initial;"><span style="font-size: 9.0pt; font-family: 'Tahoma','sans-serif'; color: #1d1d1d;"><br /> </span><strong><span style="font-family: 'Tahoma','sans-serif'; color: #1d1d1d;">What is the limit of luggage being carried in the bus?</span></strong></p> <p style="margin: 0in; margin-bottom: .0001pt; line-height: 13.5pt; background: white; background-image: initial; background-attachment: initial; background-origin: initial; background-clip: initial; background-position: initial initial; background-repeat: initial initial;"><span style="font-size: 9.0pt; font-family: 'Tahoma','sans-serif'; color: #1d1d1d;">Personal luggage like briefcases and suitcases are allowed.</span></p> <p style="margin: 0in; margin-bottom: .0001pt; line-height: 13.5pt; background: white; background-image: initial; background-attachment: initial; background-origin: initial; background-clip: initial; background-position: initial initial; background-repeat: initial initial;"><strong><span style="font-family: 'Tahoma','sans-serif'; color: #1d1d1d;">Is there any facility for recharging laptops and mobiles?</span></strong></p> <p style="margin: 0in; margin-bottom: .0001pt; line-height: 13.5pt; background: white; background-image: initial; background-attachment: initial; background-origin: initial; background-clip: initial; background-position: initial initial; background-repeat: initial initial;"><span style="font-size: 9.0pt; font-family: 'Tahoma','sans-serif'; color: #1d1d1d;">Yes, such facility is provided.</span></p> <p style="margin: 0in; margin-bottom: .0001pt; line-height: 13.5pt; background: white; background-image: initial; background-attachment: initial; background-origin: initial; background-clip: initial; background-position: initial initial; background-repeat: initial initial;"><span style="font-size: 9.0pt; font-family: 'Tahoma','sans-serif'; color: #1d1d1d;"><br /> </span><strong><span style="font-family: 'Tahoma','sans-serif'; color: #1d1d1d;">I am a lady passenger-Whether a male is allowed to sit beside me if the seat is vacant?</span></strong><span style="font-size: 9.0pt; font-family: 'Tahoma','sans-serif'; color: #1d1d1d;"><br /> No.<br /> <br /> </span><strong><span style="text-decoration: underline;"><span style="font-size: 13.5pt; font-family: 'Tahoma','sans-serif'; color: #1d1d1d;">Payment-related</span></span></strong></p> <p style="margin: 0in; margin-bottom: .0001pt; line-height: 13.5pt; background: white; background-image: initial; background-attachment: initial; background-origin: initial; background-clip: initial; background-position: initial initial; background-repeat: initial initial;"><span style="font-size: 9.0pt; font-family: 'Tahoma','sans-serif'; color: #1d1d1d;"><br /> </span><strong><span style="font-family: 'Tahoma','sans-serif'; color: #1d1d1d;">Does the owner of the credit card with which the ticket is purchased need to be one of the passengers?</span></strong></p> <p style="margin: 0in; margin-bottom: .0001pt; line-height: 13.5pt; background: white; background-image: initial; background-attachment: initial; background-origin: initial; background-clip: initial; background-position: initial initial; background-repeat: initial initial;"><span style="font-size: 9.0pt; font-family: 'Tahoma','sans-serif'; color: #1d1d1d;"><br /> Not at all! A passenger can use any card to pay for the ticket, not necessarily their own. However, please note that the passenger in whose name the ticket is booked should carry a proof of his identity (along with the ticket) at the time of boarding the bus.<span class="apple-converted-space">&nbsp;</span><br /> <br /> </span><strong><span style="font-family: 'Tahoma','sans-serif'; color: #1d1d1d;">I don't have a credit card. Can I still buy a bus ticket?</span></strong></p> <p style="margin: 0in; margin-bottom: .0001pt; line-height: 13.5pt; background: white; background-image: initial; background-attachment: initial; background-origin: initial; background-clip: initial; background-position: initial initial; background-repeat: initial initial;"><span style="font-size: 9.0pt; font-family: 'Tahoma','sans-serif'; color: #1d1d1d;"><br /> Sure you can. You can call us and book your bus ticket over the phone or approaching our offices<span class="apple-converted-space">&nbsp;</span><br /> <br /> </span><strong><span style="font-family: 'Tahoma','sans-serif'; color: #1d1d1d;">What payment options do I have?</span></strong></p> <p style="margin: 0in; margin-bottom: .0001pt; line-height: 13.5pt; background: white; background-image: initial; background-attachment: initial; background-origin: initial; background-clip: initial; background-position: initial initial; background-repeat: initial initial;"><span style="font-size: 9.0pt; font-family: 'Tahoma','sans-serif'; color: #1d1d1d;"><br /> The different payment options are<br /> &bull;&nbsp;&nbsp;&nbsp; Credit card<br /> &bull;&nbsp;&nbsp;&nbsp; Debit card<span class="apple-converted-space">&nbsp;</span><br /> &bull;&nbsp;&nbsp;&nbsp; Internet banking (Internet enabled online bank account)</span></p> <p style="margin: 0in; margin-bottom: .0001pt; line-height: 13.5pt; background: white; background-image: initial; background-attachment: initial; background-origin: initial; background-clip: initial; background-position: initial initial; background-repeat: initial initial;"><span style="font-size: 9.0pt; font-family: 'Tahoma','sans-serif'; color: #1d1d1d;"><br /> </span><strong><span style="font-family: 'Tahoma','sans-serif'; color: #1d1d1d;">Can I pay using my internet enabled bank account?</span></strong></p> <p style="margin: 0in; margin-bottom: .0001pt; line-height: 13.5pt; background: white; background-image: initial; background-attachment: initial; background-origin: initial; background-clip: initial; background-position: initial initial; background-repeat: initial initial;"><span style="font-size: 9.0pt; font-family: 'Tahoma','sans-serif'; color: #1d1d1d;"><br /> Yes. You can transfer money from any of your below bank accounts to Meenakshi Bus to buy tickets:<span class="apple-converted-space">&nbsp;</span><br /> &nbsp;ABN Amro Bank&nbsp;&nbsp;&nbsp; &nbsp;Citibank&nbsp;&nbsp;&nbsp; &nbsp;IDBI Bank&nbsp;&nbsp;&nbsp; &nbsp;Punjab National Bank<br /> &nbsp;Axis Bank (UTI Bank)&nbsp;&nbsp;&nbsp; &nbsp;Corporation Bank&nbsp;&nbsp;&nbsp; &nbsp;IndusInd Bank&nbsp;&nbsp;&nbsp; &nbsp;State Bank of India (SBI)<br /> &nbsp;Bank of India&nbsp;&nbsp;&nbsp; &nbsp;Federal Bank&nbsp;&nbsp;&nbsp; &nbsp;Jammu &amp; Kashmir Bank&nbsp;&nbsp;&nbsp; &nbsp;Union bank of India<br /> &nbsp;Bank of Rajasthan&nbsp;&nbsp;&nbsp; &nbsp;HDFC Bank&nbsp;&nbsp;&nbsp; &nbsp;Kotak Bank&nbsp;&nbsp;&nbsp; &nbsp;Yes Bank<br /> &nbsp;Centurion Bank of&nbsp; Punjab&nbsp;&nbsp;&nbsp; &nbsp;ICICI Bank&nbsp;&nbsp;&nbsp; Oriental Bank of Commerce&nbsp;&nbsp;&nbsp;<span class="apple-converted-space">&nbsp;</span><br /> <br /> </span><strong><span style="font-family: 'Tahoma','sans-serif'; color: #1d1d1d;">How does the transaction appear on my card / account statement?</span></strong></p> <p style="margin: 0in; margin-bottom: .0001pt; line-height: 13.5pt; background: white; background-image: initial; background-attachment: initial; background-origin: initial; background-clip: initial; background-position: initial initial; background-repeat: initial initial;"><span style="font-size: 9.0pt; font-family: 'Tahoma','sans-serif'; color: #1d1d1d;"><br /> Transactions on Royal Travels will appear as, srsbooking.com or CC avenue &amp; EBS in your statement depending on the payment option that you had chosen.<span class="apple-converted-space">&nbsp;</span><br /> <br /> <br /> </span><strong><span style="font-family: 'Tahoma','sans-serif'; color: #1d1d1d;">Is it safe to use my credit card on this site?</span></strong></p> <p style="margin: 0in; margin-bottom: .0001pt; line-height: 13.5pt; background: white; background-image: initial; background-attachment: initial; background-origin: initial; background-clip: initial; background-position: initial initial; background-repeat: initial initial;"><span style="font-size: 9.0pt; font-family: 'Tahoma','sans-serif'; color: #1d1d1d;"><br /> Transactions on </span><strong><span style="font-family: 'Tahoma','sans-serif'; color: #1d1d1d;">Royal Travels</span></strong><span style="font-size: 9.0pt; font-family: 'Tahoma','sans-serif'; color: #1d1d1d;"> are very safe. We employ the best-in-class security and the transactions done are secure. Apart from being certified by Verisign, </span><strong><span style="font-family: 'Tahoma','sans-serif'; color: #1d1d1d;">Royal Travels</span></strong><span style="font-size: 9.0pt; font-family: 'Tahoma','sans-serif'; color: #1d1d1d;"> uses Secured Socket Layers (SSL) data encryption. Using SSL ensures that the information exchanged with us is never transmitted unencrypted, thus protecting the information from being viewed by unauthorized individuals.<br /> <br /> </span><strong><span style="font-family: 'Tahoma','sans-serif'; color: #1d1d1d;">Is there any concession for regular customers, physically handicapped or senior citizens or students attending sports meets/events?</span></strong></p> <p style="margin: 0in; margin-bottom: .0001pt; line-height: 13.5pt; background: white; background-image: initial; background-attachment: initial; background-origin: initial; background-clip: initial; background-position: initial initial; background-repeat: initial initial;"><span style="font-size: 9.0pt; font-family: 'Tahoma','sans-serif'; color: #1d1d1d;"><br /> No.</span></p> <p style="margin: 0in; margin-bottom: .0001pt; line-height: 13.5pt; background: white; background-image: initial; background-attachment: initial; background-origin: initial; background-clip: initial; background-position: initial initial; background-repeat: initial initial;"><span style="font-size: 9.0pt; font-family: 'Tahoma','sans-serif'; color: #1d1d1d;"><br /> </span><strong><span style="font-family: 'Tahoma','sans-serif'; color: #1d1d1d;">I have attempted to book a ticket with a credit card online &ndash; the relevant fare amount is deducted but ticket is not delivered?</span></strong></p> <p style="margin: 0in; margin-bottom: .0001pt; line-height: 13.5pt; background: white; background-image: initial; background-attachment: initial; background-origin: initial; background-clip: initial; background-position: initial initial; background-repeat: initial initial;"><span style="font-size: 9.0pt; font-family: 'Tahoma','sans-serif'; color: #1d1d1d;"><br /> As a matter fact, the amount so shown as deducted is not transferred to our travels A/C&nbsp; .It is a small technical failure that occurs when to persons try simultaneously for the same seat &ndash; the said amount will be transferred to your account by the concerned with in 7 banking days as per banking rules</span></p>